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Provision of IT Support Services
Reference: NG02001601 1/10/2011, Location: Africa
Category: Communication Equipment
Scope of Work
The scope of work for this contract includes all works related and incidental to the provision of IT support services including:
- Asset management services (store/database management of IT equipment/consumables, reconciliation of IT goods delivered against purchase orders);
- Telecommunications support services (deploying of telecommunication devices and accessories to End-Users and providing support on usage, troubleshooting/resolution of telecoms incidents);
• Collaboration services (audio/video conferencing, user support desk, management of publications on information management systems);
- Library & Archiving services (document clean up, migration, bar coding services, maintenance of library stock)
- Hardware and support services (desktops, servers and printers);
-VIP support services;
-Transmission services (ensuring that all local & interdivisional links are fully operational, ensuring consistent availability of gateways);
- Request handling services (user account creation, system/shared folder access management);
- Server hosting and storage services;
- Preventive routine maintenance of IT infrastructure;
- IT security and HSE compliance monitoring; and
- Training of company's employees on general technical areas or proprietary areas.
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Related Prooducts: Communication Equipment
Communication Equipment
Computers & Services
Copiers
Data Storage Systems
General
PC'S
Printers, plotters
Scanners
Related Tenders:
Communication Equipment
Computers & Services
Copiers
Data Storage Systems
General
PC'S
Printers, plotters
Scanners
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